Service Desk Operator (m/f/d)
Service Desk Operator (m/f/d)
Service Desk Operator (m/f/d)
Standort: Frankfurt
Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.
What connects the ever-growing Serco workforce is a passion for delivering great service – To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.
Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.
We are hiring a Service Desk Operatorfor our prestigious partner ECB (European Central Bank) in Frankfurt. ECB (European central bank), it is
the central bank of the 19 European Union countries which use the euro. Their main task is to maintain price stability. The position is offered as a fixed-term contract until 31/10/2023 with a possibility of extension.
If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.
We look forward to meeting you! Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.
At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do!
TASKS
As Service Desk Operator you will concentrate your activities on the following:
- Handling the switchboard internal/external calls Booking of meetings, including associated work orders for individual service providers
- Creation of tickets for all service providers
- Timely coordination of incoming emails and phone calls
- Provision of assistance to the employees on finding information related to daily processes
- Acting as a bridge between employees and service providers
- Please note: This position is offered as a fixed-term contract with an ending date of 31/12/2022.
- There is a potential for a further extension/permanent contract.
REQUIREMENTS
Do you think you are the person we are looking for? See below what experience or knowledge you should bring:
- Service Desk experience or similar customer-facing experience
- Technical know-how
- Very good customer service skills required
- Capable of adjusting and integrating into the multi-culture environment of a European organisation
- Friendly approach and the ability to handle complex situations is essential
- You shall be reliable, punctual, dress in business attire and competent to carry out the services.
- Secondary school graduation (preferably high school graduation/Abitur) plus professional education;
- Minimum 3 years of relevant professional experience and in case of existing academic study, 2 years of professional experience;
- Basic knowledge of Facility Management standards e.g. GEFMA;
- Good knowledge of Ticket systems or CAFM software e.g.Planon;
- Good knowledge of Switchboard systems e.g. CISCO;
- Good knowledge of MS Office (Outlook, Word, Excel);
- Very good communication and customer service skills;
- English and German skills level C1 (according to the "self-assessment grid" available on the Europass web site http://europass.cedefop.europa.eu/);
BENEFITS
What we offer if you join our amazing team:
• Competitive Salary
• Corporate Benefits Package
• Support provided to EU Nationals requiring relocation – Information available upon request
• Company events
KONTAKT
Taledo GmbH | Rosa-Luxemburg-Straße 7 | 10178 Berlin