Client and Operations Manager (m/f/w)

Client and Operations Manager (m/f/w)

About Care Forward:

Care Forward is an educational institution that aims to strengthen the German healthcare system and create opportunities for healthcare workers. Our goal is to qualify, further educate, prepare domestic and international healthcare workers for the job market, and integrate them into the German workforce. We believe in a future in healthcare where people can realize their potential and fulfill their ambitions. Through the use of cutting-edge technologies and partnerships with various public institutions, Care Forward is able to offer individualized and scalable programs that both attract new talent to healthcare professions and empower healthcare professionals to successfully advance their careers.

Certified - Quality-Focused - Tech-Forward

Our Team:

We are a passionate, multinational team of motivated and compassionate individuals dedicated to improving lives by addressing the global shortage of skilled healthcare workers in Germany. Our highly collaborative and diverse environment fosters direct and constructive feedback, valuing differing opinions while encouraging individual initiative and responsibility.

We work quickly, testing new ideas with confidence in overcoming challenges. Since 2021, Care Forward has upskilled and certified hundreds of international nurses, helping them start new lives in Germany while enhancing the quality of care at over 30 leading healthcare facilities.

Our Purpose:

We have set the goal of qualifying, further educating, preparing domestic and international healthcare workers for the job market, and integrating them into the German labor market. We believe in a future in healthcare where people can realize their potential and fulfill their ambitions.

Your Role:

Are you detail-oriented, highly organized, and passionate about client operations? Join us as our Client and Operations Manager (m/f/d) and take on a pivotal role in driving client success and operational excellence. As the main point of contact for external stakeholders, including the Federal Employment Agency (AfA) and healthcare organizations, you will build strong partnerships, optimize processes, and ensure seamless collaboration with key partners.

Your primary responsibilities will include:

Client Operations and Relationship Management: Build and maintain strong relationships with clients, acting as their main point of contact for inquiries, updates, and escalations.
AfA Operations and BGS Management: Coordinate with clients to ensure timely BGS applications and receipt before course start.
Educational Planning: Create and distribute educational plans, ensuring accurate documentation and execution.
Candidate Pipeline and Record Management: Plan and manage the candidate pipeline, ensuring accurate record creation and maintenance in the CRM system.
Process Optimization: Develop, implement, and refine workflows to improve efficiency and ensure smooth operations.
CRM Management: Oversee client-related data in the CRM system, ensuring accuracy and consistency.
Feedback Integration: Gather and analyze client feedback to drive continuous improvement of services and processes.

Your Profile:

A hands-on mentality - no task is too big or small for you and you work side-by-side with a small team.
You work quickly, pragmatically, and are results-oriented.
You are comfortable picking up the phone to resolve issues quickly and pragmatically.
You speak fluent German and English (both at least C1 level).

Additional Skills:

Previous experience in a similar role within operations where you've developed an excellent attention to detail - ideally experience within a commercial field and/ or customer/client-oriented.
Proficiency in Google Workspace, particularly in Google Spreadsheets is a requirement.
Any additional experience with platforms and CRM systems would be a strong plus.

What We Offer You:

Valuable Work Experience - Gain hands-on experience in a fast-growing startup within the healthcare and education industry.
Flat-hierarchy startup environment - With the opportunity for growth, coupled with a comprehensive onboarding and regular feedback.
Premium Location - We work in a bright and modern workspace located directly next to the U8 in Kreuzberg, Berlin. If you’re not located in Berlin, a WFH option is available.
Healthcare Education: You will work at the intersection of education, healthcare, and digitalization simultaneously.
English as an official language - Our office language is English, to support an international team yet German is a hard requirement for this opportunity due to our interaction with external partners.
Diversity - Care Forward champions diversity and inclusion in our Berlin office and a commitment to hiring the best candidates, regardless of race, age, country of origin, gender, ability or sexual orientation.
Flexible Office Culture: We believe the most inspired work comes from employees with a healthy work-life balance, which is why we offer a hybrid working model to improve commute times, out of work appointments and family needs.
Subsidized sports membership + Corporate Discounts: All Care Forward employees receive full access to a discounted Urban Sports Club membership as well as hundreds of discounts on popular brands and services through Corporate Discounts.
Meet-ups and team gatherings: For those that like to socialize outside of work, Care Forward organizes regular team events such as drinks, games, and workshops to foster stronger bonds and get to know each other outside of an office setting.

Care Forward supports diversity worldwide and seeks employees who are equally diverse. As an employer, Care Forward is committed to equal opportunities, recognizes the strength of a diverse workforce, and encourages applications from individuals with different experiences, perspectives, and backgrounds.

We are looking forward to your application!